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Chapter 5
Chapter 11

Your Leadership Challenge Chapter Outline
After reading this chapter, you should be able to: 132 Leader Capacity versus Competence
133 Mental Models
• Recognize how mental models guide your behavior and relationships.
136 Developing a Leader’s Mind
• Engage in independent thinking by staying mentally alert, thinking 143 Emotional Intelligence—Leading
critically, and being mindful rather than mindless. with Heart and Mind

• Break out of categorized thinking patterns and open your mind to new 150 Leading with Love versus Leading
ideas and multiple perspectives. with Fear
In the Lead
• Begin to apply systems thinking and personal mastery to your 134 Yahoo Inc.
activities at school or work.
147 Mike Krzyzewski, Duke University
• Exercise emotional intelligence, including being self-aware, managing Blue Devils
your emotions, motivating yourself, displaying empathy, and managing 153 Paul Shirley, SVS Inc.
relationships.
Leader’s Self-Insight
• Apply the difference between motivating others based on fear and 139 Mindfulness
motivating others based on love. 149 Emotional Intelligence
151 Love or Fear?
Leader’s Bookshelf
137 Changing Minds: The Art and
Science of Changing Our Own
and Other People’s Minds
Leadership at Work
156 Mentors
Leadership Development: Cases
for Analysis
157 The New Boss
158 The USS Florida

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