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CHAPTER 15: LEADING CHANGE 481
39 R. B. Gallupe, W. H. Cooper, M. L. Grise, and L. M. Bastianutti, 56 T. J. Larkin and Sandar Larkin, “Reaching and Changing Frontline
“Blocking Electronic Brainstorms,” Journal of Applied Psychology 79 Employees,” Harvard Business Review (May–June 1996),
(1994), pp. 77–86; R. B. Gallupe and W. H. Cooper, “Brainstorming pp. 95–104; and Rob Muller, “Training for Change,” Canadian
Electronically,” Sloan Management Review (Fall 1993), pp. 27–36; Business Review (Spring 1995), pp. 16–19.
and Alison Stein Wellner, “A Perfect Brainstorm,” Inc. (October 57 Phillip H. Mirvis, Amy L. Sales, and Edward J. Hackett, “The
2003), pp. 31–35. Implementation and Adoption of New Technology in Organizations:
40 Wellner, “A Perfect Brainstorm”; Gallupe and Cooker, The Impact of Work, People, and Culture,” Human Resource
“Brainstorming Electronically.” Management 30 (Spring 1991), pp. 113–139.
41 Edward D. Bono, Serious Creativity: Using the Power of Lateral 58 Dean Foust with Gerry Khermouch, “Repairing the Coke Machine,”
Thinking to Create New Ideas (New York: HarperBusiness, 1992). BusinessWeek (March 19, 2001), pp. 86–88.
42 Francine Russo, “The Hidden Secrets of the Creative Mind,” Time 59 Mark Jepperson, “Focused Journey of Change,” Industrial
(January 16, 2006), pp. 89–90. Management (July–August 2005), pp. 8–13.
43 Ronald T. Kadish, “Mix People Up,” Harvard Business Review 60 Peter Burrows, “Stopping the Sprawl at HP” BusinessWeek (May 29,
(August 2002), pp. 39–49. 2006), pp. 54–56.
44 Carol Glover and Steve Smethurst, “Creative License” People 61 William McKinley, Carol M. Sanchez, and Allen G. Schick,
Management (March 20, 2003), pp. 31–34; Michael Michalko, “Organizational Downsizing: Constraining, Cloning, Learning,”
Thinkertoys, 2nd ed, (Berkeley, CA: Ten Speed Press, 2006); Joseph Academy of Management Executive 9, no. 3 (1995), pp. 32–42.
Weber, “Keeping the Whimsy Coming,” BusinessWeek (December 5, 62 Gregory B. Northcraft and Margaret A. Neale, Organizational
2005), pp. 54–55. Behavior: A Management Challenge, 2nd ed. (Fort Worth: The
45 Derm Barrett, The Paradox Process: Creative Business Solutions . . . Dryden Press, 1994), p. 626. “Executive Commentary” on McKinley,
Where You Least Expect to Find Them (New York: American Sanchez, and Schick, “Organizational Downsizing: Constraining,
Management Association, 1997). Cloning, Learning,” Academy of Management Executive 9, no. 3
46 R. Donald Gamache and Robert Lawrence Kuhn, The Creativity (1995), pp. 43–44.
Infusion: How Managers Can Start and Sustain Creativity and 63 James R. Morris, Wayne F. Cascio, and Clifford E. Young,
Innovation (New York: Harper & Row, 1989); Alison Stein Wellner, “Downsizing After All These Years: Questions and Answers
“Cleaning Up,” Inc. (October 2003), p. 35; Roger von Oech, A Kick About Who Did It, How Many Did It, and Who Benefited
in the Seat of the Pants (New York, Harper & Row, 1986). from It,” Organizational Dynamics (Winter 1999), pp. 78–86;
47 Richard A. Lovett, “Jog Your Brain,” Psychology Today (May/June McKinley, Sanchez, and Schick, “Organizational Downsizing,”
2006), pp. 55–56; Mary Carmichael, “Stronger, Faster, Smarter,” Stephen Doerflein and James Atsaides, “Corporate Psychology:
Newsweek (March 26, 2007), pp. 38–46. Making Downsizing Work,” Electrical World (September–
48 This word challenge (and the answers given for it later in the chapter) October 1999), pp. 41–43; and Brett C. Luthans and Steven M.
is from Will Shortz, “Rdchallenge,” Readers Digest (March 2004), Sommer, “The Impact of Downsizing on Workplace Attitudes,”
p. 204. Group and Organization Management 2, no. 1 (1999),
49 This question and the answer given later is from Tahl Raz, “How pp. 46–70.
Would You Design Bill Gates’ Bathroom?” Inc. (May, 2003 ), p. 35. 64 K. S. Cameron, S. J. Freeman, and A. K. Mishra, “Downsizing and
50 These match puzzles are from Michael Michalko, Thinkertoys, 2nd Redesigning Organizations,” in G. P. Huber and W. H. Glick, eds.,
ed. (Berkeley, CA: Ten Speed Press, 2006). Organizational Change and Redesign (New York: Oxford University
51 Based on Paul Stebel, “Why Do Employees Resist Change?” Harvard Press, 1993), pp. 19–63.
Business Review (May–June 1996), pp. 86–92. 65 This section is based on Bob Nelson, “The Care of the Un-downsized,”
52 Michael A. Roberto and Lynne C. Levesque, “The Art of Making Training and Development (April 1997), pp. 40–43; Shari Caudron,
Changes Stick,” MIT Sloan Management Review (Summer 2005), “Teach Downsizing Survivors How to Thrive,” Personnel Journal,
pp. 53–60. (January 1996), p. 38ff; Joel Brockner, “Managing the Effects of
53 Shaul Fox and Yair Amichai-Hamburger, “The Power of Emotional Layoffs on Survivors,” California Management Review (Winter 1992),
Appeals in Promoting Organizational Change Programs,” Academy pp. 9–28; Kim S. Cameron, “Strategies for Successful Organizational
of Management Executive 15, no. 4 (2001), pp. 84–95. Downsizing,” Human Resource Management 33, no. 2 (Summer
54 Peter Richardson and D. Keith Denton, “Communicating Change,” 1994), pp. 189–211; and Matt Murray, “Stress Mounts as More
Human Resource Management 35, no. 2 (Summer 1996), pp. 203–216. Firms Announce Large Layoffs, But Don’t Say Who or When” (Your
55 Dan S. Cohen, “Why Change Is an Affair of the Heart,” CIO Career Matters column), The Wall Street Journal (March 13, 2001),
(December 1, 2005), pp. 48–52. pp. B1, B12.