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NPRA provided training to these officers from other regulatory agencies such as The National Medicines
Regulatory Authority Sri Lanka, National Medicines Quality Assurance Laboratory Sri Lanka, Department
of Drug Administration Nepal and Ministry of Health Brunei Darussalam. The scope of training
includes Good Manufacturing Practice inspection, equipment qualification & validation, Chemical &
microbiological testing on Pharmaceutical, Health Supplements & Traditional Products as well as the
post-registration activities such as surveillance & pharmacovigilance of medicines.

WAY FORWARD
Pharmacy Services Programme has come out with the strategic plans with four (4) primary focuses:
● Enhancing the collaboration with stakeholders and empowering communities towards the quality
use of medicines.
● Enhancing the pharmaceutical services delivery through innovation and technology.
● Strengthening the governance of Pharmacy Services Programme.
● Strengthening the skills, expertise and human capital capacity and capability.

These strategies were developed for the future direction of Pharmacy Services Programme and
aligning with the needs and the current situation of the government’s plans. The fundamentals of these
strategies are based on, Second Strategic Thrust of the Eleventh Malaysia Plan, Health Services

Transformation Plan, Ministry of Health Strategic Plan, Eight Thrust of Healthcare Transformation and
Malaysian National Medicines Policy.

STRENGTHENING PRIMARY HEALTHCARE SERVICES

To uphold and improve services to the nation, the Pharmacy Services Programme aims to expand the
implementation of integrated drug delivery system by establishing more centres to offer value-added
services (VAS) to the public. Indirectly, patients will benefit from the continuous drug supply. Besides
that, the implementation of Patient Own Medications (POMs) Programme and ‘Beg Ubatku’ Programme
will enable medicines optimisation without wastage and better disease management.

PHARMACY ICT TRANSFORMATION AND WORK PROCESS RE-ENGINEERING
Pharmacy Services Programme aims to enhance service delivery by doing business process re-
engineering through ICT-based service innovation in order to improve the efficiency of service delivery.
Transformation of selected manual processes into online based service will be carried out as to support
the Government Transformation Programme (GTP) which targeted that 95 per cent of the government
services transformed into online services in the year 2020.

HUMAN RESOURCE AND ORGANISATIONAL CAPACITY DEVELOPMENT

The Pharmacy Services Programme is moving towards enhancing organisational efficiency and
strengthening governance and regulatory control through the establishment of statutory bodies for
two (2) of its Division namely National Pharmaceutical Regulatory Agency and Malaysian Pharmacy
Board. Besides that, this Programme aims to build capabilities and professionalism through Talent
Development activity, the Subject Matter Expert (SME) Programme and Credentialing and Privileging
(C&P) activity for pharmacists.

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 423