Page 64 - Training Catalog June 2019-July2020.indd

Telecommunications

➤ Differentiate between the organization, general
Telecommunicator operational practices, terminology and common
service requests associated with law enforcement,
Certifi cation Course fi re and emergency medical services, and the North
Carolina Division of Emergency Management.
➤ Identify, explain and demonstrate common
call reception, prioritization and resource
Who Should Attend allocation practices associated with everyday
All telecommunicators (sheriffs, police, emergency service telecommunications.
centers, highway patrol, etc.) who are employed by or ➤ Identify and explain the aspects of civil liability for the
sponsored by an emergency service center. All persons professional telecommunicator.
who are employed as telecommunicators under the direct ➤ Identify, explain and demonstrate basic radio
supervision of a sheriff’s offi ce are required by the North broadcast techniques associated with emergency
Carolina Sheriffs’ Education and Training Standards telecommunications.
Commission to enroll and successfully complete the ➤ Demonstrate basic telecommunications training skills
course. This requirement excludes all telecommunicators in a structured telecommunications training practicum.
that are grandfathered.
Methodologies
Course Goal The course employs lecture, discussion, demonstration
To present the basic standard operating procedures and practical exercises.
for telecommunicators and to develop the role Course Requirements
and responsibilities of the emergency service Attendance is required at all class sessions. All practical
telecommunicator. exercises must be satisfactorily completed and a
minimum score of 70% must be achieved on the fi nal
Course Objectives Commission-administered written exam. All students
The student will be able to: confi rmed for this course are required to provide
➤ Defi ne the role and explain the characteristics of a completed Medical History Statement (F-1) and
the professional telecommunicator; stress and the Medical Examination Report (F-2), unless they have
telecommunicator; and the telecommunicator’s code been grandfathered by the NC Sheriffs’ Education and
of ethics. Training Standards Commission.
➤ Identify and demonstrate the general operation
of the major equipment components of a modern Special Concerns
telecommunications service center. Initial class begins on Sunday at 1:00 p.m.
➤ List and identify the major information
resources available to assist in the practice of Course Coordinator Length of Course
telecommunications. Susan M. Gillis Five and one-half days (48 hours)

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