Page 65 - Training Catalog June 2019-July2020.indd

Telecommunications

➤ Identify the important attributes of documentation and
Telecommunicator Supervisor how to effectively use it.
➤ Defi ne the term motivation.
Training ➤ List and explain various motivational techniques.
➤ Utilize identifi ed methods for counseling employees to
address factors in high performance by employees.
➤ Describe the construction process for staff studies
Who Should Attend and methods used for planning and completing needs
All telecommunicators (sheriffs, police, emergency assessments, job-task analyses and job descriptions.
service centers, highway patrol, etc.) who are employed
by or sponsored by an emergency services center Methodologies
and are preparing and/or performing the duties of a This course employs lecture, conference, and group
communications center supervisor. exercise.
Course Goal Course Requirements
To provide the participant with knowledge and skills The student is required to attend the entire course. All
required to effectively supervise personnel in an practical exercises must be satisfactorily completed.
emergency communications center.
Course Coordinator
Course Objectives Susan M. Gillis
The student will be able to:
➤ Defi ne and describe the various roles fi lled by the Length of Course
supervisor. Three days (24 hours)
➤ Identify and initiate proper intervention to solve
problems when they occur.
➤ Identify procedures necessary to refer problems and
remedies with proper use of the chain of command.
➤ Defi ne terms and concepts associated with criminal
prosecutions and civil prosecutions.
➤ List and explain various claims that may be brought
against an agency in relation to supervisory actions.
➤ List in writing ways to minimize and/or avoid litigation
by using proper supervisory methods.
➤ Describe the relationship between liability exposure
and policy-and-procedure enforcement.
➤ Identify ways to better manage personal resources
and successfully complete a self-assessment of your
skills, knowledge and abilities.
➤ Describe how motivation affects work and how to
better motivate employees.
➤ Explain the role of the supervisor as a leadership role
model to employees.
➤ Demonstrate key dynamics of the communications
process.

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