Page 63 - Training Catalog June 2019-July2020.indd

Telecommunications

Course Objectives
Critical Incident Stress The student will be able to:
Management ➤ Explain the psychological distress emergency
responders can experience in response to critical
incident.
➤ Examine crisis intervention as a short term helping
Who Should Attend
Law Enforcement Offi cers, Telecommunicators, and process designed to target the responder’s reaction to
Detention Offi cers at all levels, management and the critical incident.
operational. ➤ Defi ne the terms critical incident stress management
and critical incident stress debriefi ng.
Course Goal
To enable emergency personnel to acquire the skills Methodologies
necessary to recognize the stress they experience during This course employs lecture and discussion.
critical incidents and how to manage stress to enable
the return to healthy functioning levels in both their Course Requirements
professional and personal lives. ➤ Lesson Plan
➤ Pen/Pencil/Paper

Course Coordinator Length of Course
Susan M. Gillis One day (8 hours)

➤ List various types of events that may precipitate
a crisis.
Handling Suicide Callers ➤ Outline key characteristics of the following types of
calls:
- Domestic Violence
- Child abuse
Who Should Attend - Financial stress
All telecommunicators (sheriffs, police, emergency service - Substance abuse
centers, highway patrol, etc.) who are employed by or - Mental disorders
sponsored by an emergency services center. - Suicidal callers
➤ Determine basic guidelines for identifying a crisis and
Course Goal what can be done to establish a plan of action.
To help the participant gain a better understanding of ➤ Identify the two factors that the telecommunicator
suicide and its causes. Through increased awareness, the needs to consider regarding risk assessment.
telecommunicator can more effectively counsel and assist ➤ Discuss suicide by cop and recognize the potential
the suicide caller. dangers that are characteristic of this type of call.
➤ Identify the do’s and don’ts of helping a suicidal caller.
Course Objectives ➤ Discuss elements that should be included in agency
The student will be able to: policy and procedure.
➤ Defi ne crisis intervention as it relates to suicidal
situations. Methodologies
➤ List, in writing, three myths about suicide. This course employs lecture, conference and group
➤ Identify potential suicidal individuals. exercise.
➤ Defi ne the term “suicidal erosion.”
➤ Provide examples of ambivalence by the suicidal Course Requirements
caller. The student is required to attend the entire course. All
➤ List, in writing, motives for suicide. practical exercises must be satisfactorily completed.
➤ List and defi ne the three H’s of suicide.
➤ Defi ne the term crisis and identify behaviors that are Course Coordinator Length of Course
indicators of a crisis-prone person. Susan M. Gillis One day (8 hours)
66 D ATES Click on Available Training on the upper right side.
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