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Sir Jonathan Thompson John Manzoni
Head of Operational Delivery Profession, Permanent Secretary and Chief Executive of the Civil
WELCOME
Chief Executive Officer and First Permanent Service - Cabinet Office
Secretary of Her Majesty's Revenue and Customs
“Operational Delivery colleagues help make this ‘A Brilliant Civil
"I absolutely understand and champion the vital role that Service’. You are often the face of the Civil Service, and so it
Operational Delivery colleagues play in the effective running is vital that we have the expertise throughout the Operational
of Government. Our members deliver exceptional services to Delivery Profession to ensure that our policies are designed
citizens to help keep our country running. and implemented in a way that helps us continue to be one of
the world leaders in public service.
You are the face of Government and I am reminded each and
every day about the impact that we have on citizens’ experience You should be justifiably proud of the work you do and the
of government. Our Profession is here to help you develop, impact on millions of citizens across the UK. The profession
progress and engender a real sense of community.
gives you the chance to develop and progress and I urge you to
I am immensely proud to be your Head of Profession”. take advantage of all that it offers”.

Sandra Aston
Head of Operational Delivery Profession Central
Team

"I’ve worked in operational delivery all of my career, starting
as a casual AA when I left school and now I lead the team that
helps to develop the Operational Delivery Profession across
government.

I am proud to be part of the largest profession in the Civil
Service that supports the delivery of quality services to
customers each and every day”.

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