Page 9 - ODP Handbook_interactive

Our Our people make our profession. Tracey Groome

Together, we create and deliver
exceptional services to citizens.
people. We develop effective leaders HMRC

who are inspiring, confident and
“The secondment to Ministry of Defence has given me the confidence to
empowering and who live our
apply for posts outside of HMRC – secure in the knowledge that my skills
values.
will translate across.
Our profession is inclusive,
flexible, modern and connected, The ODP Talent group is a great place to go to look for opportunities to
sitting at the heart of public service develop if you are prepared to be brave and take the plunge. I’d say ‘Come
delivery. on in, the water’s lovely'”
“ The world is changing. huge range of jobs. Below are just
Working in ODP you can do a

a selection of the many hundreds
of roles we have in ODP:

- Consular Assistance caseworker
that, as a Civil Service, we - Employer Adviser
- Insolvency clerk
can’t afford to ignore. - Compliance Officer Claire Jacobs
HM Passport Office
- Data Analyst
- Jobcentre Manager
- Service Design Manager “I have recently transferred into a new role and my confidence from the ODP
- Communications Designer has been a contributing factor to the move.
- Passport Officer
- Prison Officer I would highly recommend that anyone who works in customer service and
And its changing in ways “
- Call centre Agent is thinking about starting an ODP qualification to go ahead and do it.
- Customer Service Officer
- Debt Manager The qualification will give you the boost that you need to help improve your-
- And many more self and those around you into making customer service what it should be,
good for the customer and a good place to work”

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