Page 6 - ODP Handbook_interactive
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Exceptional Welcome to the Operational
Delivery Profession (ODP)
delivery for You are part of the largest Collectively, we have a really big We help you to progress and
profession in government.
voice, we have around a quarter
become leaders of the future by
offering ways to advance your
of a million members, across 29
career.
departments, helping millions of
As a member of ODP, you are
customers.
often the public face of public
citizens. service. If you don’t have a role And we do what we do well. We And that’s not all. We also help
departments to find the most
delivering direct to the public, you
are respected across government
talented amongst you, to make
support those that do.
sure our best people are in the
for the vital role we play in the
right place at the right time.
delivery of public services.
In both cases, you make a real
difference to people’s lives and
make government policies,
strategies and plans a reality. How does the profession help Our Community
you?
As a member of the largest
Our profession is committed to Being part of our profession helps professional community in
continually investing in your: you develop, progress and feel government, you are able to
part of a thriving community; develop conversations both within
- Development; helping us to achieve our vision and across departments, so you
- Progression; and of role-modelling exceptional can share your knowledge and
- Sense of community. Operational Delivery. experience and learn from others.
So what makes this profession We can help you develop at any This helps our profession to
special? stage of your career. Whether you continuously improve and gives
are looking at progressing or want you more opportunities to think
Well, simply put, people are our to learn new skills to help deliver about how you can develop your
thing. even better customer service in career here in ODP.
your existing role, we can help.
Whether you call them customers, This handbook has been
claimants, citizens or colleagues. developed to showcase
everything that your profession
Whether you deal with them can offer you.
directly or indirectly and whether
they are individual or business.
We deliver for people.
We understand them, help them
and support them.
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