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“HOW LEADERS CAN NAVIGATE
A CRISIS SUCCESSFULLY” 131
By: Eric G. Flamholtz, PhD and Yvonne Randle, PhD Published on December 3, 2020
Abstract
Faced with the Covid-19 Pandemic, corporate leaders are searching for insights,
strategies and lessons to help them navigate the problems caused by this
devastating crisis. We recently completed research and analysis of a select sample
companies whose leaders faced crises in the past. This issue of the Management
Systems Newsletter provides a summary and synthesis of the key leadership
lessons learned about successful and unsuccessful crisis leadership. 132 Specifically,
we have identified two different but related sets of findings and lessons for
successful leadership of an organizational crises: 1) principles of successful
leadership of a crisis, and 2) causes of unsuccessful leadership of a crisis
131 © Eric Flamholtz and Yvonne Randle, June 10, 2020. All rights reserved.
132 See also: Eric Flamholtz “CRISIS LEADERSHIP LESSONS: Iacocca Changes the Culture at
Chrysler,” Linkedin, July 1, 2020.
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© Management Systems Consulting Corporation, 2020. All rights reserved
