Page 151 - MS Year in Review 2020

book on which this article is based as well as (at least in part) in prior article

in Linkedin. 136

Different sets of Findings: Successful Leadership Factors & Causes of

Leadership Failure

Based upon our analysis of the cases examined in our book The Leadership Crisis
Playbook, 137 we have identified two different but related sets of findings and lessons

for successful leadership of an organizational crises. These are lessons
concerning: 1) principles of successful leadership of a crisis, and 2) causes
of unsuccessful leadership of a crisis. There was also a third set of lessons

concerning the factors that make organizations susceptible to crises; but these
are beyond the scope of this discussion.

These two set of lessons concerning principles of successful crisis leadership,
and causes of unsuccessful crisis leadership are closely related; but they are

different from each other. However, they are the “dos” and “don’ts” of crisis
leadership. Each set of lessons is described in turn below.

LESSONS CONCERNING PRINCIPLES OF

SUCCESSFUL CRISIS LEADERSHIP

The lessons or findings are that are principles of successful crises leadership are, in
summary:

 Each crisis requires a “situation-specific” solution.
 Leadership must address both the technical/business and the human

dynamics aspects of the crisis.
 The length of time of crisis resolution is typically longer than expected.
 Resources are required to buy time to address a crisis.

136 Eric Flamholtz and Yvonne Randle, with a Foreword by Scott Minerd, The Crisis Leadership
Playbook, Vandeplas Publishing LLC, Lake Mary FL. and the ISBN: 978-1-60042-513-4.
137 Eric Flamholtz and Yvonne Randle, with a Foreword by Scott Minerd, The Crisis Leadership
Playbook, Vandeplas Publishing LLC, Lake Mary FL. and the ISBN: 978-1-60042-513-4.

150
© Management Systems Consulting Corporation, 2020. All rights reserved