Page 56 - MS Year in Review 2020

Covid-19 Crisis successfully. The current article focuses on the

key dysfunctional cultural characteristics creating susceptibility to a crisis.

Background

A previous article examined the overall preconditions for “susceptibility to a
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crisis. ” Some of those preconditions for “susceptibility to a crisis included poor
planning, a dysfunctional organizational structure, a dysfunctional performance
management system, and several aspects of cultural dysfunctionality. Poorly

designed or underdeveloped systems and processes, a dysfunctional or poorly
managed company culture, and ineffective planning or plan execution are all
examples of factors that can cause a crisis. However, a dysfunctional corporate

culture stands out as one of the leading causes so organizational crises. This
problem was observed in 8 of the 9 companies in our sample, and was a possible
contributor to the crisis in the ninth company as well. Accordingly, the current

article focuses on the key dysfunctional cultural characteristics creating
susceptibility to a crisis.

HOW TO NAVIGATE THE COVID-19 CRISIS

Corporate leaders are searching for insights, strategies and lessons to help them
navigate the problems caused by the Covid-19 Pandemic crisis. To assist corporate

leaders, we recently completed research and analysis of a select sample companies
whose leaders faced crises in the past. This particular study was part of a long-term
research program to study organizational success and failure.

27 Eric Flamholtz, “Is Your Organization Susceptible to a Crisis”? Linkedin August. 11, 2020.

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