Page 64 - MS Year in Review 2020
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THE BOTTOM LINE
In brief, the ten dysfunctional cultural characteristics described above that make an
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organization susceptible to a crisis can also be the cause of the crisis. Just as
prevention is better than a remedy for Covid-19, prevention or elimination of
the preconditions for “susceptibility to a crisis” is better strategy than remediation
of a crisis. The set of ten dysfunctional cultural characteristics described above can
be used to assess whether any organization is susceptible to a crisis. Hopefully
this information is helpful as you “adjust you sails” to navigate this terrible crisis.
36 Ibid.
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