Page 33 - PELAPORAN SEMINAR i-IMATEC

I. Introduction

This report covers the full length of Digital Leadership Exchange (DLE) 2017, a

national level initiative program organised by the National Institute of Public
Administration (INTAN), Public Service Department Malaysia and Malaysia

Digital Economy Corporation (MDEC) in collaboration with the Malaysian
Administrative Modernisation and Management Planning Unit (MAMPU) on 14

September 2017 at Le Meredian Putrajaya. This program allows exchange of
experience between public sector leaders, digital government drivers and

industry expertise. There were 184 delegates from various ministries and state

agencies attended the program. The theme “Enhancing Citizen Experience For
Digital Government” is to align with the mission to apply human-centered design

practice empathizing the citizen’s needs. This platform focuses on instilling digital
leaders’ experience on inculcating human values and experience design in the

development of Digital Government.

II. Objectives

The theme for the event was “Enhancing Citizen Experience For Digital
Government” and the objectives are:

 To provide a platform for sharing ideas and experiences of public sector
leaders, digital government drivers and industry experts;

 To allow both top-bottom and bottom-up information exchange;

 To understand concerns, escalate feedback and seek improvement

opportunities for digital solutions;

III. Program Highlights

The one-day program highlighted three international and local speakers from

Australia, United Kingdom and Malaysia respectively for the morning plenary
session. The afternoon program was the Roundtable Design Sprint session,

which discusses thirteen (13) themes of service delivery sectors. The program
outline is in ATTACHMENT 1.

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