Page 34 - PELAPORAN SEMINAR i-IMATEC

A. Welcoming Remarks

YBhg. Dato’ Dr. Syed Omar Sharifuddin bin Syed Ikhsan, Senior Deputy Director, INTAN
delivering the welcoming remarks

YBhg. Dato’ Dr. Syed Omar Sharifuddin bin Syed Ikhsan, Senior Deputy Director,

INTAN in his welcoming speech, highlighted that this program is aligned with the
government’s desire to uphold the delivery of public services through the

empowerment of the Digital Government initiatives and public participation. He

prescribed that through the sharing of ideas and experiences by the distinguished
guest speakers, public sector leaders, digital government drivers and the industry

experts, the audience will continue to establish a digital mind-set within their
organisation by embracing and adopting digital government trends, citizens’

experience service design, digital technologies and tools beyond IT personnel. He

expressed hopes that the program especially the Roundtable Design Sprint session
will enable the audience to escalate issues to higher-level leaders and to recommend

improvement opportunities in gaining economic potential, in the mission to champion
the empathy for the citizens and to provide a positive citizen experience.

In his speech, he acknowledged Malaysia’s commitment in terms of providing
government services online, which is at a great progress of 88.5%, meaning 11,932

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