Page 35 - PELAPORAN SEMINAR i-IMATEC

out of 13,483 government services, are provided online. He commented that the new

digital culture is one in which citizens can engage in new ways to help frame policies,
shape programs, share information and receive services.

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He reminded the audience about 11 Malaysia Plan in its quest to enhance service
delivery with citizens at the center, dialogue sessions such as Transformasi Nasional

2050 (TN50) has been actively implemented at all levels to gauge citizen’s concerns
and to find means to provide solution. This DLE program is sharing the same

sentiment, when he alerted that there is always room for improvement to bring digital
user experience to a greater height. He spoke about citizen centricity in the digital

culture that calls for government openness to empower citizens in decision-making,

speed and transparency of information, andinteraction with government through
responsive design and citizens’ participation.

The Senior Deputy Director, INTAN also spoke about embracing citizen centricity
through retraining program for government officers encompasses syllabus for human-

centered design to be developed in partnership with INTAN, universities and other
relevant stakeholders. In order for check and balance, performance metrics of citizen-

centricity needs to be developed and used to measure the citizens’ satisfaction with
the government services.

Among notable guests of honour from the public sector include YBhg. Dato’ Nor
Inchun binti Haji Mohd Salleh, Deputy Director General of Public Service (Operation),

Public Services Department; YBrs. Puan Sophia Hashim, ICT Consultant, MAMPU;
and YBrs. Dr. Mohamed Sulaiman Sultan Suhaibuddeen, Head of Government Online

Services Unit, Chief Secretary to the Government of Malaysia Office. Auspicious and

important visitor from the industry is Ir. Wan Murdani Wan Mohamad, Director of
Enabling Eco System Division, MDEC.

The full text of the Welcoming Remarks Speech is in ATTACHMENT 2.

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