Page 13 - CMA PROfiles Fall 2017

expect outstanding and timely customer service, says Tyler. it has moved in new directions, including opening a wood
The company’s philosophy is that customers should always product manufacturing plant, where it creates products
talk to a human being rather than an automated system. such as moulding, doors, drawers and organizational
“Our direct sales force of more than 100 talks with hundreds products. Hardware Resources also imports metal products.
of customers every single day,” he says. “We learn so much The company has two sister divisions: Top Knobs and Atlas
from our customers – their needs, their frustrations and the Homewares. Like Hardware Resources, these divisions
opportunities we have to help them be more successful with began as individual companies started by entrepreneurial
products like ours. We listen, and we design new products families. “We continue to look for successful companies to
based on feedback from our customers.” add to the group,” Tyler says.
He says Hardware Resources attributes its success to its focus And why is its CMA relationship valuable to the company?
on quality products and fast service. “With the exception of “We support the CMA because the organization provides
custom products like drawer boxes, we ship 98 percent of the opportunity for cabinet shops to learn from each
orders on the same day they come in,” he adds. other,” Tyler says, “and their financial health is good for our

While the company has moved away from its stamping origins, business, too!”

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CABINET MAKERS ASSOCIATION 11

Elias WW 2017 - CMA - Quality Dovetail Drawer Boxes
Monday, June 12, 2017 2:42:36 PM