Page 2 - Owners

TABLE OF CONTENTS

17000 - Owner Job Description .......................................................................................... 1
17001 – Associate Background Check DISCLOSURE AND AUTHORIZATION ...................... 2
15002 – Associate Background Check DISCLOSURE AND AUTHORIZATION ...................... 2
17002 – ASSOCIATE HIRING PROTOCOL ........................................................................... 10
17002 – ASSOCIATE HIRING PROTOCOL ........................................................................... 10
15003 – ASSOCIATE HIRING PROTOCOL ........................................................................... 10
17003 - Associate Interview Script .................................................................................. 12
15004 - Associate Interview Script .................................................................................. 12
17004 - ASSOCIATE INTERVIEW QUESTIONS ................................................................... 16
15005 - ASSOCIATE INTERVIEW QUESTIONS ................................................................... 16
17005 - Associate Offer Letter ......................................................................................... 21
15006 - Sample Associate Offer Letter ............................................................................ 21
17006 - ASSOCIATE TELEPHONE REFERENCE CHECK ........................................................ 22
15007 - ASSOCIATE TELEPHONE REFERENCE CHECK ........................................................ 22
17007 - Associate Working Interview Agenda ................................................................ 24
15008 - Associate Veterinarian ........................................................................................ 24
17008 - Associate Working Interviews Instructions ....................................................... 26
15009 - Associate Working Interviews Instructions ....................................................... 26
17009 – Associate WORKING INTERVIEW RELEASE FORM ............................................... 28
15010 - WORKING INTERVIEW RELEASE FORM ................................................................ 28
17009.2 - Bank Transfers and Budgeting ..................................................................... 29
17010 – Div. 7 Stats Descriptions..................................................................................... 31
17010.1 Employee Development Meeting – First Meeting ............................................ 33
17010.2 Employee Development Meeting – Weekly ...................................................... 35
17011 - HIRING AN EXECUTIVE DIRECTOR ...................................................................... 35
17012 - Fee Increases ....................................................................................................... 38
17012.1 – Fee Increases for Outside Labwork ................................................................ 41
17013 - INCLEMENT WEATHER PROCEDURE ................................................................... 42
17014 – Key Stats .............................................................................................................. 45
17015 – Procedures Manual Formatting Instructions ...................................................... 48
17016 - Relief Doctor Scheduling ..................................................................................... 60
17017 - Submitting an IT issue .......................................................................................... 80
17018 - Weekly Stats ........................................................................................................ 81

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