Page 41 - Inventory Manager

10006.2 – Returns

Result Statement:

Any product (supply or item) that needs to be returned to the vendor is done quickly and without
creating clutter ANYWHERE. Credit is given back to LVH and we have written proof of this credit.

Resources Needed: “To be Returned” shelves, “Returns” form.

Primary Responsible Position: Inventory Manager

Steps:

1. Place the product to be returned on the shelves labeled “To Be Returned” in the associate’s
office. DO NOT PLACE THE PRODUCT ANYWHERE ELSE! THIS CREATES CLUTTER!
2. Fill out the “Returns” Form
3. Order the CORRECT product.
4. Make a copy of the form and put in the D of A’s message box.
5. File the original form in the inventory binder.
6. Prepare the product for the return (MWI to pick up, Fedex box, etc.)
a. MWI returns ready for pickup are in the phone room under the dry erase board in the
labeled spot.
b. FedEx, UPS and other packages are also kept in this same spot AFTER it is packaged and
ready for pickup.
7. Assure the product has been picked up or shipped.
8. Assure the credit is on our account. Attach WRITTEN proof to the form.
9. Complete the “Returns” form. File in the inventory manager binder.
10. Turn in a copy of the completed “Returns” to the D of A message box.

Drill/Quiz (open book):

1. Why do we have this procedure? How does it help YOU?
2. What would happen without this procedure?
3. Go through a drill of this procedure using the form and demo pieces. Explain to the trainer
where your putting things.
4. Procedure is a pass when trainee has demonstrated this can be done independently and
completely.

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