Page 95 - Receptionist

19042 – Exam Room Efficiency

Result Statement: To have EACH veterinarian see appointment in TWO exam
rooms with each appointment staggered by at least 10 minutes.
To have support staff properly scheduled and trained in their
position so that we are increasing quality patient care, client
satisfaction and staff well-being. We are doing this while being
prepared to handle emergencies and urgent care….keeping
appointments on time at least 90% of the time.

Primary Responsible Positions: Receptionists, Techs, TA’s, Express TA’s, and Doctors

CRITICAL FACTOR: These three critical factors are true every day for all positions. They are
even more critical for exam room efficiency. If they are not followed

1. DON’T ABANDON YOUR POST!
2. HELP OTHERS…after you have handled your own post.
3. DO ONE THING AT A TIME, IN THE RIGHT ORDER: In most every
situation, we have specific positions to handle it. If you have two
responsibilities at the same time know what to do first! Get help if
someone else is caught up. Follow this order.

CRITICAL PETS:
a. Emergencies: If you are needed, help! If not, move on.
b. ICU/Critical Pets: Treatment Techs and TA’s handle this.

CRITICAL CLIENTS:
c. Doctor Appointments: Doctors and Room Techs
d. Express TA Appointments: Express TA’s

UNSCHEDULED:
e. Walk-ins/Urgent Care Visits: Only after appointments
f. Drop-Offs: Finish when caught up or in-between above.

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