Page 97 - Receptionist

Scheduling (receptionists):

 Stagger appointments so that no appointment starts at the same time.
 Schedule appointments 10 minutes later than appointment on opposite room
 FOR OWNERS WITH MUILTIPLE PETS - schedule in THE same exam rooms to maintain exam
room efficiency. Schedule each pet the appropriate length of time for THAT INDIVDUAL PETS
APPOINTMENT so both pets’ times are added together.

Example: If one owner is bringing in two pets for annual visits each pet is scheduled for 20
minutes back-to-back in the SAME ROOM as it happens. We realize there may be another
appointment 10 minutes after starting this one. It may be delayed a few minutes. That’s okay.

 IMPORTANT!!!:
o DO NOT add space or block-offs between appointments.
o DO NOT scheduled the same TYPE of appointment within 10 minutes of each other.
o Appointment schedule is NOT to look like a checker board with empty spaces in
between appointments. The goal is to have one doctor to be able to see double the
normal number of appointments.

Drill/Quiz for Exam Room Efficiency:

1. Why do we have the procedure?
2. What would happen if we did not follow this exactly as written? How would it affect you? How
would it affect those you work with?
3. Do you stagger appointments by 10 minutes?
4. Do you add spaces or block-offs between appointments so it looks like a check board? Why or
why not?
5. With AVImark open show your trainer how you schedule on exam room efficiency days.

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