Page 98 - Receptionist
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19044 – Express TA Services
Result Statement: To assure great client service by offering express check-in and check-out
appointments. This service is more personable and avoids any wait
time for the client. This service also improves the clients understanding
and acceptance of what their pet may need, both here and at home.
Primary Responsible Position: Tech Assistants (other positions may be scheduled in this position)
WHAT? Ten-minute TA appointment time for clients dropping off or picking up
their pets for anything that INCLUDES vet services. This includes
boarding with vaccines, grooming with blood panels due, boarding pick-
ups with vaccines, etc.
WHY? Our clients are in a hurry. You are too. This service SAVES YOU TIME!
IT SAVES OUR CLIENTS TIME!
It also avoids interruptions for other techs and TA’s working on doctor
appointments.
WHERE? Exam rooms ONLY! Express TA’s complete these appointments IN THE
EXAM ROOM. Express TA’s say in treatment or pharmacy when they are
caught up, not in the reception area.
WHEN? Express Hours:
Monday- Friday: 7:00-9:00am and 5:00-7:00pm
Saturday: 10:00am-12:00pm
Sunday: 12:00-1:00pm
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