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Staff: Have you considered shopping at the traditional open market.

It has hundreds of items to choose from and the prices are

usually cheaper than in the mall.

Guest: Thanks, I’ll try that.

Situation 2

Guest: That food was really spicy and upset my stomach.

Staff: Maybe you should get some medicine at a pharmacy.

Guest: That’s a good idea. Thanks.

Situation 3

Guest: Excuse me, but can you help me?

Staff: Of course ma’am, what can I do for you?

Guest: Someone just stole my purse off my shoulder outside the

hotel.

Staff: Are you OK?

Guest: Yes, just shaken up a bit.

Staff: Why don’t you sit down here and I’ll call the police for you.

Guest: Thank you; I appreciate your help.