Page 20 - textbook
P. 20

Expressions for responding to help


                            Of course ma’am, what can I do for you?


                            Of course sir, how can I help you?


                            Of course, what do you want me to do?


                            Yes sir, how can I assist you?


                            I’d be happy to assist you.



               Here are some different situations with using various offering help


               phrases.



               Situation 1


               Staff: Excuse me ma’am, Could I help you with your bags?

               Guest: That would be great thanks.



               Situation 2

               Guest: Could you give me a hand?

               Staff: Of course sir, what do you need?


               Guest: Please add some more weights.

               Staff: No problem sir.


               Situation 3

               Staff: Excuse me. May I help you?

               Guest: Yes, I’m looking for my room.


               Staff: May I know your room number, please?

               Guest: Yes, my room number is 158.
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