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C Trusted Advice – A Rare but Precious Commodity
M
F
Y ew things are more rewarding driving the scope. Of course, it is a risky proposition to
CM than providing trusted Only then can we offer suggestions that invest significant time and company
MY engineering advice to a client may give a better outcome – whilst still resources into a client relationship
and seeing how that advice can without a commercial return up front.
CY respecting the initial scope that has
transform a project and enable client However, as trusted advisors in the
CMY been presented.
success. mining industry, we have learnt that the
K This can be a difficult balancing act. At time spent building these trusted
However, at Mintrex we have found the outset of a project, the client may be
through experience, that being an simply seeking a price for the job. relationships with our clients is critical to
effective advisor requires a lot more than Alternatively, the client may want one of the success of their projects.
just being able to offer good engineering our senior executives to just listen and When we are awarded a project, our
advice. engineering approach is to vigorously
demonstrate an understanding of the
As trusted advisors, we need to sit difficulties present in the project. question every assumption – rather than
alongside the client and assist with During these initial stages of just copying a proven design that may
important decisions - irrespective of engagement, it is important to first not be appropriate for the current
what is in the best short-term, financial understand the client’s situation, the circumstances. Of course, we do not
interests of Mintrex. want to reinvent the wheel. We remain
unique challenges of the project and the focused on retaining aspects of proven
Also, a trusted advisor must earn the constraints that the client may be designs that are appropriate.
right to give that advice in the first place. working under.
It is critical to establish that your That requires a lot more listening than At Mintrex, we know that our client
motivation is to improve client speaking. It can also require a ultimately needs to deliver a strong
outcomes. We must also ask significant time commitment to fully return to investors. It is our responsibility
appropriate questions, to fully understand the complexity of a project to provide the trusted advice necessary
understand the wider context of the and to be able to give the client the best to achieve that goal.
project, and the key objectives that are
possible guidance at the outset.

If you would like to discuss your project with the trusted advisors at Mintrex please
contact us on 08 9442 3333 or visit our website www.mintrex.com.au for more information.
Photos: Leon Lorenzen (Executive Consultant), Tom Kendall (Executive Engineer), Naim Abou-Rjeily (Manager of Projects and Studies)
Alan Kerr (Senior Principal Engineer), Fiona Morgan (Managing Director and CEO), Hien Ngo (Technical Director)