Page 45 - ATR 2 2020 digital

Insider Trucking

A look at the latest products, services and news from ATR advertisers

CIA’S HOTLINE CALL CENTER time of uncertainty. For additional INFOSTREAM: SAFETY
RESPONSE TO COVID-19 information, please contact Tori SOLUTIONS DEVELOPED BY
Mills, director of hotline services at SAFETY PROFESSIONALS.
770.368.3320 or tmills@custard.com.

DRIVERS LEGAL PLAN

Since 1962, Custard Insurance Drivers Legal Plan is a National InfoStream’s leadership has a
Adjusters has proven itself to be the CDL defense law firm dedicated solely combined 45 years of experience in
premier provider of emergent response to defending CDL drivers and motor risk, safety, and compliance. Its mission
services. A key component of this carriers against anything that happens to provide accurate, comprehensive
success has been our hotline contact on the road. We are the largest CDL solutions and services that preserve
center. The Custard Hotline team, a law firm in the country having handled data integrity while exceeding client
sophisticated group of Custard trained over 375,000 cases with a 95% favorable expectations is at the forefront of
employees, provides a national 24-hour outcome. every client engagement. InfoStream’s
toll-free environment on a variety of The basic concept of the plan is management team is highly present
customized services. simple: to make the highest quality among other industry experts and
With the mandates issued with legal representation available to the maintains leadership positions on many
COVID-19, we initiated our business driver force, and to make it affordable, regulatory committees and associations.
continuity plan early on which has with NO COST to the carrier. This Its position and reputation in the
allowed us to continue to provide makes Drivers Legal Plan® the effective industry assures that InfoStream’s
a seamless, efficient contact center alternative to the insurance/referral clients are compliant with the most
service. As the effects of the pandemic agencies that charge drivers substantial, current federal and state regulations.
continue to materialize in the insurance commission-laden premiums. InfoStream’s innovative solution
industry, our hotline is strategically Now that CSA is live, everything technology provides its clients with
positioned to take on additional call the Drivers Legal Plan® law firm does, optimized productivity, improved driver
volume. We are confident this support for driver and company alike, is even performance, significant reduction in
will allow your staff to maintain focus more essential. Drivers MUST fight to overhead costs, and superior fleet risk
on today’s challenges. Our ability to keep all crippling points off their, and management.
set up customized instructions allows the companies, CSA SMS score. InfoStream’s state-of-the-art safety
us to handle the calls as part of your Again, the basic premise of solutions and skilled transportation
organization; whether it is a message, Drivers Legal Plan® is to enable the professionals help organizations
full report or escalation. If you are a professional driver to protect his most deal with the burdens related to
current client partner or a new client important asset - his ability to earn a FMCSA compliance and regulatory
partner, we are in this together, and living.
offer the support needed during this 

ARKANSAS TRUCKING REPORT | Issue 2 2020 45