Page 46 - ATR 2 2020 digital

requirements as well as in-house safety Vice President Steve Wisdom said. WHAT IS A LOSS OF USE EXPERT,
programs. As an EBE Technologies “We are leveraging technology with AND DO YOU NEED ONE?
company, InfoStream leverages the this eCommerce solution to improve
most innovative solutions to deliver our customers’ experience. They can
timely and relevant information now order parts in any way they
to management and drivers. Our choose, whether it’s a text, phone call,
combined expertise provides submitting an order online, or visiting a
transportation organizations with local dealership.”
the necessary guidance, service and SDI’s legal department has
support so that safety department ENGAGE & RETAIN YOUR BEST researched and stays up-to-date with
staff can focus on what’s important: DRIVERS loss of use case law and statutes in all
improving at-risk behaviors, reducing 50 states.
the company’s liability and maintaining In PurCo v. Koenig, our cross-
the safest fleet possible. corporate legal team spearheaded
the only State Supreme Court case
MHC INTRODUCES ECOMMERCE addressing loss of use in a commercial
FOR TRUCK PARTS setting. Although this ruling comes
from Colorado, it can be used to argue
loss of use rights everywhere.
Reward positive driving behavior The ruling says, in part, that “loss
and identify coaching opportunities of use damages in a commercial setting
with the Driveri® mobile app – an may be measured either by actual lost
integral part of any fleet safety strategy. profits or by reasonable rental value.”
It also outlines the fact that loss of use
• Provides real-time insights, alerts,
and notifications is an “intrinsic” loss associated with
physical damage and goes on to say that
• Delivers daily performance updates the premise wherein an owner could
and suggestions for improvement not recover loss of use because they
directly to drivers had another vehicle sitting idle was

• Empowers and engages drivers “untenable”. The words “intrinsic” and
“untenable” are powerful negotiating
• Encourages fun, anonymous compe- tools.
tition within the fleet Sometimes it takes an expert to
Murphy-Hoffman Company “The biggest benefit I’ve seen is maximize results. Our management
(MHC) launched an eCommerce the Driveri app for the drivers. I had team has overseen the recovery of more
website for all-makes truck parts, which an owner-operator that was upset than $50,000,000 of loss of use. That
is available 7 days a week, 24 hours a about getting a camera – that I was is why our clients call us the “loss of
day. going to be on him to change this or use experts”.
MHC’s parts eCommerce change that. I said, ‘Download the
solution, parts.mhc.com, is an online app and pay attention to it, and you’ll SPRING TRUCK MAINTENANCE:
ordering site that benefits customers never hear from me. I know the type A CHECKLIST TO HELP KEEP YOU
by providing access to more than one of driver you are. Just pay attention ROLLING
million all-makes truck parts at the to what it’s telling you, correct it, and
click of a button. Setting up an account we’ll move on.’ Three weeks later, he
is free, and customers can browse comes walking into my office and
an array of industry-leading brands says, ‘You know, I’m still not happy Cold weather takes a toll on trucks.
including Fleetguard, CAT, Multiprens, about a camera in my truck, but that As warmer weather rolls in, now is the
Roadwarrior and more. The site also app basically told me I was becoming time to assess the impact winter has
offers live chat and calling functions, complacent, and this has made me a had on your vehicle before you find
connecting customers with truck parts professional driver again.’ So that’s a yourself stranded roadside this spring. 7/25/18 9:16 AM
ARKANSAS GUIDE TRUCKING.indd 1
experts 7 days a week, 24 hours day. big impact statement, coming from that 1. Inspect your batteries and have your
“At MHC, we do Whatever It particular driver.” electrical system tested by a profes-
Takes® to ensure that our customers’ —Lucas Mowrey, Safety Director, sional technician if you experience
needs are being met,” MHC Executive Grand Island Express

46 Issue 2 2020 | ARKANSAS TRUCKING REPORT