Page 232 - The City and Guilds Textbook: Plumbing Book 1 for the Level 3 Apprenticeship (9189), Level 2 Technical Certificate (8202) and Level 2 Diploma (6035)

The City & Guilds Textbook: Plumbing Book 1

✓ required to learn what makes each individual member of their team respond, so
that they can improve and enjoy their work.

VALUES AND BEHAVIOURS

Threats and bullying are negative, demotivating and create a poor working
environment, with an often subdued workforce.

IMPROVE YOUR ENGLISH
Praise and encouragement are excellent methods of motivation, which can be
more easily combined with positive discussions to help solve technical issues or
✗ staff problems with beneficial and productive outcomes.

Responsibilities when supervising staff
The role of a supervisor is quite involved and includes many responsibilities, such as:

l defining the overall team workload for a specific job
l allocating the daily work priorities and specifying the workforce for
day-to-day tasks
l control and monitoring of work patterns and shift rotas
l explaining and communicating operational information to the team, and
relaying feedback from them to management
p Figure 4.9 Good and poor l initiating and leading incident investigations and providing leadership in
examples of supervision emergencies
l maintaining and updating procedures on-site
l finding solutions to problems
INDUSTRY TIP l identifying the competence levels for specific work tasks and assessing the
training requirements of individual team members
When a supervisor must
intervene, they should l measuring the team performance and carrying out appraisals, as well as the
support staff with a detailed implementation of first-level discipline
plan of how to improve, l identifying unacceptable or poor performance on jobs
and by creating records of l communicating with the team members concerned, with the aim of agreeing
improvement priorities and on ways of improvement.
critical activities, which
should then be identified in IMPROVE YOUR ENGLISH
programmes and schedules Sometimes competency discussions can be difficult to deliver, and excellent
for future reference. interpersonal skills are required.

The degree of supervision needed varies according to the apprentice’s level:
INDUSTRY TIP
l at Level 1, you will receive a high level of hands-on supervision
The delegation of work tasks l at Level 2, you will have more autonomy to carry out tasks, with less strict
should be based on the supervision
competence of the person, not l at Level 3, you are likely to work on your own without much supervision,
how fast they can do a job or depending on the type of work.
how much money they charge.

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