Page 1 - The RCT Newsletter March 2017 v1

whaT shoulD
IS SUE

01 My naMe Be
March

2017 The MonThly RegulaToRy CoMplianCe TeaM newsleTTeR

In this issue

The Scorecard Skinny, Process Updates & I need a name P.1

Comcast Connection P.2

Marketing, Next Tech & Leadership Corner P.3

Professional Development & Employee Celebrations P.4
Our Newsletter is in
search of a name.
The Scorecard Skinny
Get your creativity
flowing and we would
love to hear your ideas. Work Order Accuracy Tips

Send your ideas by Entering Tickets
th
March 24 to
Please make sure you are referencing the RCT WorkLog and Hot Topic Cheat Sheet located
Regulatory_Compliance_Team
on the RCT SharePoint daily to ensure the most current versions of the templates are
_Newsletter@comcast.com included within the worklog entries section of the ticket.
The brief description should provide the Regulatory Agency, if applicable, line of business

Process Updates (LOB) the consumer is having a problem with and a short description of the primary
concern(s) in the form of a sentence. Please do not include abbreviations or copy the actual
Incomplete Guide Phase 2 issue type within the brief description.

is now in production.
Resolution
Continue to use the

most recent version Please treat child tickets as you would a parent ticket. When addressing a child ticket in the
located on the ECR

SharePoint Site. additional issue section of the ticket, please be sure to provide a cause and resolution, just
as you did for the parent ticket above.
The Emergency Alert
Billing concerns, such as missing payments, final balance and installation charges can
System, Closed Captioning
potentially be investigated and resolved without speaking with the customer.
and Descriptive Video
Complaint Process has Response Letters
been updated and
uploaded to the How to Know your VALUE when preparing and/or approving response letters:

Guides folder on the RCT Validate the company’s position in regards to consumer’s questions and concerns with
SharePoint. clear and concise responses
Allow your message to be stated in short sentences and paragraphs
The Employee Security
Letters are a representation of Comcast and should convey a positive image
Concerns Process has been
added to the RCT Use a friendly and polite tone

SharePoint on 2/28. Errors in grammar, punctuation and spelling make your message seem less credible and
convey an unprofessional image of your business

The RCT Newsletter Issue 01 March 2017 ***Don’t forget to submit your suggestion to name The RCT newsletter***