Page 3 - The RCT Newsletter March 2017 v1

Leadership Corner

Hi Team!

I want to start off by saying
thank you to everyone on this

team who has made RCT a
great place to work. I have EMPLOYEE OFFERS
learned so much from Sign up now for XFINITY HOME for only $9.95 a month!
everyone and it has been a
privilege to work with all of
• Free installation through March 21st!
you. It really was a hard
• Weekly raffle for FREE XFINITY Home add-ons. The sooner you sign up, the more
decision to leave such a great
chances you have of winning!
team, but the opportunity I
• Sign up for XFINITY Home by March 21st and be entered to win one of these great
was presented and the chance
XFINITY Home add-ons: August Smart Lock with Connect, Kwikset Door Lock, Nest
to move to the Pacific
Thermostat, My Q Garage Door Controller, or a Lutron Caseta Wireless Lighting
Northwest is a once in a
Starter Kit (Plug in)
lifetime opportunity that I
couldn’t pass up, both XFINITY Voice Unlimited
personally and professionally.
• Only $4.00 a month for employees!
It was five years ago this
• Covers nearly ½ the world with unlimited nationwide calling and international
March that I first started at
calling to 8 countries! Caller ID, call waiting, voicemail and more.
the Corporate office. While I
• Use with the Connect App to stay connected to family and friends when traveling
held a few different roles, I
without using your cellular data.
had the fortune of all of those

roles to be under Nicole. I
Blast and Performance Pro Speed Increases!!!
have learned so much and I
can’t thank her enough for all
• Employees who already own or lease an XB3 or other compatible device can
the guidance and support that
simply power cycle their modems to enjoy the faster speeds.
she has provided me over the
• Employees without a compatible device will be contacted directly in the coming
years. To my team (Team
weeks with more information on upgrading their current modem.
Awesome), thank you for
• If you have XFINITY Home or are a Multi-Device customer, information on how you
being by my side during my
can take advantage of these increased Internet speeds will be sent to your home in
tenure as your supervisor. I
the coming weeks
have learned so much from

each and every one of you and
Sign up for Courtesy Services
hopefully you have learned a
thing or two from me. I will

truly miss you all. Next Tech

While I may be on the other
side of the country, and 3 time With Customer Timeline, you can very quickly:
Customer Timeline allows
zones away, I will still be with
Comcast. Feel free to reach you to view all customer • See previous support calls and agent
out to me anytime for interactions with our trouble shooting steps
anything you need. I’ll still be products, services and
• See previous truck roll information
in global so I should be easy to support channels in a single • See if the customer has an escalation
find! If any of you find page intuitive interface. • Quickly identify recent product errors,
yourself out in the Seattle
When you use Customer e.g. X1 errors, XOD errors
area, please reach out – it
Timeline you will be more • See network outages and degraded
would be great to reconnect.
informed of the customers service in real time
Stay awesome RCT. This experience and will help • See current promotion details and
department has grown and you and the customer save promotion roll off events
done so many things over the time. • View service change and service
past few years. I’m sure many confirmation notifications
great things are yet to come.

Justin Buckley ***Don’t forget to submit your suggestion to name The RCT newsletter***