Page 2 - The RCT Newsletter March 2017 v1

Enter the Comcast Cares
Day Drawing

Tell us what Comcast Cares
Day means to you for a chance
to win $500 for a nonprofit.

Comcast Cares Day is one of
Additional Companies Owned by Comcast (CMCSA) our company’s most vibrant
traditions. As we get ready to
NBCUniversal Media, LLC
push up our sleeves and break
NBCUniversal Media, LLC, is Comcast Corporation's media, content and entertainment arm. a sweat this year, we are

The company owns and operates numerous media properties, including broadcast networks, inviting you to share what
cable networks, movie studios and theme parks. It is a wholly owned subsidiary of Comcast
makes this tradition special to
Corporation.
you. Tell us how giving back on
Comcast Spectacor Comcast Cares Day has made
an impact on you, an
Comcast Spectacor is a live sports and entertainment company based in Philadelphia,
organization you know, or the
Pennsylvania, the same city where its parent is headquartered. Spectacor owns the
Philadelphia Flyers, an NHL hockey team, and operates the Wells Fargo Center sports and community you live in, and you

entertainment arena. could win a chance to
contribute $500 to a Comcast
Universal Studios
Cares Day partner.
Comcast owns popular film studio Universal Studios; it is considered one of Hollywood's "Big
6" film studios along with Warner Bros. Entertainment, The Walt Disney Studios, Sony Pictures Here’s how:
Motion Picture Group, Fox Filmed Entertainment, and Paramount Motion Pictures Group.’’
Email your story in 250 words
Read more: Your Complete Guide to Everything Owned by Comcast (CMCSA) of less to :
comcast_inthecommunity@

comcast.com

Include your name, email

address, title, and division.
Improving the Employee & Customer Experience with NPS Elevations Please also include the name of

the organization you
For almost a year now, employees across our company have been putting the Net recommend for the $500

Promoter System (NPS) into action. Customer and employee feedback is the cornerstone donation. The organization
of NPS, and by listening, learning and acting on that feedback, we’re addressing gaps in our
systems, tools, processes and policies and delivering a better customer experience overall. must be one with which you

have volunteered at a previous
NPS Elevations empower employees to raise issues at the local level and elevate them to
Cases Day or will volunteer
Regional, Divisional or National teams for solutions. Sometimes those solutions result in with for this year.
new, more customer-and employee-friendly ways of doing things. And where it makes
sense, those changes are scaled, creating a better and more consistent customer and In order to be eligible, you

employee experience companywide. must be registered for your

As of 1/24, there are 2,154 NPS Elevations. 1,075 of these Elevations have been resolved 2017 Comcast Case Day project
or closed to date. About 93% of Elevations have been resolved at the Division level or by the early registration
below. deadline. Deadline for early
registration and entry
Learn more about NPS Elevations click here
submission is 11:59 p.m. EST
Learn more about the Customer Experience Fact Sheet click here on March 31!

Enter the Comcast Cares Day
***Don’t forget to submit your suggestion to name The RCT newsletter***

Drawing