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11      Unit 3           Communicating with co-     Attitude, behaviour, criticism   Strategies for face-to-  Responding to        Students will respond
          Oct. 31 –                   workers and authority                                    face discussion         customers                to different scenarios
           Nov. 4                     figures                                                     -   Taking into          -   Effective and    with customers
                                          -   Team                                                    consideration            ineffective ways
                                             communication                                            personal and
                                                                                                      ethical values
             12      Unit 4 –         Introduction to business   Grammar, spelling, technical   Grammar, spelling,     Proofreading             No School – Veterans
           Nov. 7 -   Business        documents                  writing                       technical writing,      documents                Day
             11      Documents            -   Different types of                                                           -   Specific
                                             documents used in                                                                 techniques
                                             a business setting
             13      Unit 4           Compare drafts to final    Compare drafts to final       Basic research          Identifying research     Assessment on Unit 4
          Nov. 14 –                   documents                  documents                     techniques              techniques and applying
             18                                                                                                        them



             14      Unit 4           Informal and formal reports  Preparing informal reports   Preparing formal reports  No School –           No School –
          Nov. 21 -                                                                                                    Thanksgiving             Thanksgiving
             25



             15      Unit 3 and 4     Unit 3 and 4 Review        Unit 3 and 4 Review           Unit 3 Exam             Unit 4 Exam              Make-up Work Day
          Nov. 28 –
           Dec. 2


             16      Unit 5 -         Interpersonal              Understanding professional    Components of           First impressions,       Time management,
          Dec. 5 – 9  Professionalism,  communication in personal   communication in the       professionalism         appropriate dress,       time management
                     Team Meetings,  and professional            workplace                        -   Definitions and   personal and            tools, problem solving
                     and              environments                   -   Review and familiarize       preconceptions   professional growth
                     Presentation                                       with terminology              regarding
                     Skills                                                                           components of
                                                                                                      professionalism
                                                                                                  -   Worksheet on
                                                                                                      accountability
                                                                                                      and
                                                                                                      dependability
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