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exceed the expectations of citizens and businesses, but this will be of no                      MOVING FORWARD WITH THE
            avail if there are no efforts to ensure user take up. In this regard, we need
            to move faster and should lead even more strategic ICT initiatives in the                         MALAYSIAN PUBLIC SECTOR :
            application and utilisation of ICT and modern technologies such as cloud
            computing, tablets and social media in improving our delivery systems.                          STRATEGIES AND POLICIES FOR

            We need to leverage on technology’s promise to continuously improve                            SUCCESSFUL NATION BUILDING
            Government service delivery. We must accelerate the digital transformation
            momentum to be the global leaders in e-Government development.

            Hence, in the next two days, do debate, discuss and pick up points that
            can help the transformation of our economic agents and public agencies                         et me first wish everybody a warm Selamat Datang and welcome to
            to become more competitive via ICT, in order for us to gain high economic                      Malaysia. Thank you for taking the time out of your busy schedule
            status. Brainstorm the actual problems and recommend the right and                        Lto participate in the Learning Journey Programme in Kuala Lumpur,
            realistic solutions to unravel the Government digital transformation.                      the first ever I believe, organised by the Eastern and Southern African
                                                                                                       Management Institute (ESAMI),  in collaboration with the Malaysian
                                                                                                       Institute of Integrity. I understand that the focus of this Learning Journey
                                                                                                       Programme is on the sharing of experiences and best practices in
                                                                                                       improving and strengthening the public sector, while exploring the future
                                                                                                       direction to be undertaken by Malaysia in its quest to attain a developed
                                                                                                       high-income nation by the year 2020.

                                                                                                       I am certain that many interesting ideas, experiences and thoughts were
                                                                                                       exchanged and shared throughout the duration of this programme.

                                                                                                       All the countries participating in this programme are “Friends of Malaysia”
                                                                                                       and we value your friendship. We hope to forge stronger links with all of
                                                                                                       you as our countries progress. There is a lot that we can share with each
                                                                                                       other. In fact, our leaders have done so during the Langkawi International
                                                                                                       Dialogue which was held last year in Putrajaya.

                                                                                                       Malaysia has always been a willing partner when it comes to sharing our
                                                                                                       development experience with our friends from the developing countries.
                                                                                                       We also offer and provide training under the Malaysian  Technical
                                                                                                       Co-operation Programme (MTCP) to  African countries as part of our
                                                                                                       unwavering  commitment  towards  the  South-South  Co-operation.  More
                                                                                                       than 2,000 participants from 136 member countries come to Malaysia
                                                                                                       annually under the MTCP.

                                                                                                       In 1991, Malaysia’s fourth Prime Minister, Tun Dr. Mahathir Mohamad,
                                                                                                       with whom all of you had a fruitful dialogue with yesterday, unveiled a



            Keynote Address at the National Digital Conference 2012.
            3 July 2012, Putrajaya Convention Centre.

            6     Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government                                                 7
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