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coordinates youth volunteer activities under a single platform, ranging                    suggestions, as well as to think “out of the box”, especially as the era of
            from helping to repair old damaged bridges in villages to conducting                       “Government knows best” is over.
            tuition classes for children of the urban poor.
                                                                                                       In this respect, our leaders also have realised that there is a need for us
            A country is not considered developed simply because of its high per                       to strengthen the public sector by improving the institutional structure,
            capita income. There are countries in this world that enjoyed high per                     simplifying processes and procedures, continuously striving for
            capita income and yet many are not considered to be developed. Other                       productivity, being responsive to the people’s expectation and creating
            factors such as good infrastructure, an educated and well-trained work                     channels for the people to give feedback, such as through engagement
            force, a large middle-class, good technological and industrial capacities                  and consultative meetings.
            and above all, people’s happiness, are equally important. However, all
            these must be guided by integrity, which is second to none.                                Malaysia’s Vision 2020 aims to go beyond just the attainment of material
                                                                                                       wealth and economic advancement. Our leaders have cautioned us
            Our leaders have on numerous occasions mentioned that in order for                         against making economic development as the only goal we wish to attain.
            Malaysia to become a developed nation, it must develop a quality                           The ultimate aim of the vision is to establish a nation that is united, a
            workforce of international standards and promote a culture of innovation                   Malaysian society infused by strong moral and ethical values; democratic,
            and creativity among the workforce. As we are all aware, the primary                       liberal and tolerant; caring; economically just and equitable; progressive
                                                                                                       and prosperous.

                                                                                                       Our leaders are also aware that the public sector is the most important
                    ...our leaders also have realised that there is a                                  instrument in management and administration, as well as in the delivery
                    need for us to strengthen the public sector by                                     of services and national development. That is why our leaders want ethical
                                                                                                       practices and integrity to be reflected in all undertakings. The integration,
                    improving the institutional structure, simplifying                                 internalisation and upholding of good moral values, and being free of
                    processes and procedures, continuously striving                                    corruption and abuse of power, are of utmost importance for us.
                    for productivity, being responsive to the people’s                                 Since our independence in 1957, the Malaysian Government has
                    expectation and creating channels for the people                                   introduced various programmes aimed at enhancing good moral values
                    to give feedback, such as through engagement and                                   and integrity in the public service.  The introduction of the National
                    consultative meetings.                                                             Integrity Plan and the establishment of the Malaysia Institute of Integrity
                                                                                                       in 2004 is testimony to this aspiration.



            function of  any public  service is  to translate a  country’s vision  into
            desirable outcomes. In the case of the Malaysian Public Service, it has
            been successful in its efforts to drive national development and nation
            building, as well as enhancing and upgrading capacity and capabilities.                             PCI Productivity,
            The Malaysian Public Sector can no longer afford to provide mediocre
            services  because  the  public  are  demanding  a  higher  standard  of                                  Creativity,Innovation
            performance. The Prime Minister of Malaysia, The Honourable Dato’
            Sri Mohd. Najib bin Tun Haji Abdul Razak has continuously challenged
            the civil servants to never be afraid of coming up with new ideas and






            10    Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government                                                11
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