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coordinates youth volunteer activities under a single platform, ranging suggestions, as well as to think “out of the box”, especially as the era of
from helping to repair old damaged bridges in villages to conducting “Government knows best” is over.
tuition classes for children of the urban poor.
In this respect, our leaders also have realised that there is a need for us
A country is not considered developed simply because of its high per to strengthen the public sector by improving the institutional structure,
capita income. There are countries in this world that enjoyed high per simplifying processes and procedures, continuously striving for
capita income and yet many are not considered to be developed. Other productivity, being responsive to the people’s expectation and creating
factors such as good infrastructure, an educated and well-trained work channels for the people to give feedback, such as through engagement
force, a large middle-class, good technological and industrial capacities and consultative meetings.
and above all, people’s happiness, are equally important. However, all
these must be guided by integrity, which is second to none. Malaysia’s Vision 2020 aims to go beyond just the attainment of material
wealth and economic advancement. Our leaders have cautioned us
Our leaders have on numerous occasions mentioned that in order for against making economic development as the only goal we wish to attain.
Malaysia to become a developed nation, it must develop a quality The ultimate aim of the vision is to establish a nation that is united, a
workforce of international standards and promote a culture of innovation Malaysian society infused by strong moral and ethical values; democratic,
and creativity among the workforce. As we are all aware, the primary liberal and tolerant; caring; economically just and equitable; progressive
and prosperous.

Our leaders are also aware that the public sector is the most important
...our leaders also have realised that there is a instrument in management and administration, as well as in the delivery
need for us to strengthen the public sector by of services and national development. That is why our leaders want ethical
practices and integrity to be reflected in all undertakings. The integration,
improving the institutional structure, simplifying internalisation and upholding of good moral values, and being free of
processes and procedures, continuously striving corruption and abuse of power, are of utmost importance for us.
for productivity, being responsive to the people’s Since our independence in 1957, the Malaysian Government has
expectation and creating channels for the people introduced various programmes aimed at enhancing good moral values
to give feedback, such as through engagement and and integrity in the public service. The introduction of the National
consultative meetings. Integrity Plan and the establishment of the Malaysia Institute of Integrity
in 2004 is testimony to this aspiration.

function of any public service is to translate a country’s vision into
desirable outcomes. In the case of the Malaysian Public Service, it has
been successful in its efforts to drive national development and nation
building, as well as enhancing and upgrading capacity and capabilities. PCI Productivity,
The Malaysian Public Sector can no longer afford to provide mediocre
services because the public are demanding a higher standard of Creativity,Innovation
performance. The Prime Minister of Malaysia, The Honourable Dato’
Sri Mohd. Najib bin Tun Haji Abdul Razak has continuously challenged
the civil servants to never be afraid of coming up with new ideas and

10 Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government 11