Page 3 - MercNET User's Guide

Overview............................................................................................................................... 4
Welcome ........................................................................................................................................ 4
What is the Difference between MercNet and EzParts5? ............................................................. 4
About the User’s Guide .................................................................................................................. 4
Minimum System Requirements ................................................................................................... 4
Technical Support .......................................................................................................................... 4
MercNET ............................................................................................................................... 5
With MercNET You Can ................................................................................................................. 5
Log in to MercNET.......................................................................................................................... 5
Forgot Your Password……………………………………………………………………………………………………………….5
MercNET Homepage ...................................................................................................................... 6
Current News, P&A News, Sales News, Service News, and News Archive ................................ 6
Logout ........................................................................................................................................ 6
Change Password ....................................................................................................................... 6
Orders ................................................................................................................................... 7
Order Handling Procedures ........................................................................................................ 7
Order P&A ...................................................................................................................................... 7
Upload DMS Order or EPC Pick List .......................................................................................... 11
Save Cart .................................................................................................................................. 11
Save to List ............................................................................................................................... 12
Availability ................................................................................................................................... 13
Order Inquiry ............................................................................................................................... 13
View Order Detail ..................................................................................................................... 14
View Shipment Details ............................................................................................................. 15
View Line Shipment Details ...................................................................................................... 16
Returns ......................................................................................................................................... 17
View Return Details ................................................................................................................. 18
Create a Return ....................................................................................................................... 18
Complete a Return .................................................................................................................. 19
Complete or Cancel a Pending Return .................................................................................... 20
Open Orders ................................................................................................................................ 20
Cancel Backorder...................................................................................................................... 21
Non-Active Parts Inquiry .............................................................................................................. 21
Non-Active Parts Update ............................................................................................................. 22
Product Catalog ........................................................................................................................... 23
Purchase Report........................................................................................................................... 23
Vessel Config…………………………………………………………………………………………………………………………..24
Service and Warranty .......................................................................................................... 25
Product History ............................................................................................................................ 25
Product Registration .................................................................................................................... 26
Warranty Entry ............................................................................................................................ 27
Create a Warranty Order ......................................................................................................... 27
Create a Claim .......................................................................................................................... 30
Warranty Inquiry .......................................................................................................................... 32
Open Claims ............................................................................................................................. 32
Completing an Open Claim ...................................................................................................... 32
Closed Claims ........................................................................................................................... 33
Literature ..................................................................................................................................... 33
Search by Bulletin Number or Serial Number .......................................................................... 33
Search by Product Line and Year .............................................................................................. 33
Technical Assistance .................................................................................................................... 34
Create a New Request .............................................................................................................. 34
View Requests .......................................................................................................................... 34
Customer Service Index (CSI)/Service Rates ................................................................................ 35
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