Page 5 - MercNET User's Guide

Overview

Welcome
MercNET, Mercury Marine’s exclusive online communication system, is a tool that will make your business
more efficient and profitable. With MercNET, you can submit orders, access product information, view/print
invoices or statements, make payments online, and communicate with Mercury representatives.

What is the Difference between MercNET and EzParts5 EPC?
• • MercNET is a website that allows you to view live Mercury information. View up-to-the-minute parts
and engine availability, product history, registration, credit, and order information.
• • EzParts5 EPC is available online or offline through a subscription. The online EzParts5 EPC is updated
nightly by Mercury Marine and will show updated part and pricing information. The offline EzParts5
EPC is not connected to Mercury when in use. Price updates and quarterly catalog updates are
necessary to maintain correct information and are available through the EzParts5 Updater. The
EzParts5 Pricebook is an offline program that allows users to search by part number or part description
to find a product’s price. Frequent price updates are recommended.

About the User’s Guide
This user’s guide was developed as a quick reference for MercNET, EzParts5 EPC and Pricebook. To access
detailed screen and application information, see MercNET online training.

Minimum System Requirements
Your system should contain the following:
• • 550 MHz or faster processor
• • 512 MB RAM or more
• • Windows 7 or newer
• • 500 MB free hard disk space (2.0 GB free space if installing the Electronic Parts Catalog (EPC)/Service
Literature to your hard drive)
• • Color monitor (resolution should be 1024x768 pixels)
• • Local printer
• • Internet access
• • Internet Explorer 7.0 or higher
Contact your computer manufacturer to determine if your system meets these requirements. These
requirements change often due to the demands of technology.

Technical Support

Telephone: 800-556-4327
Fax: 920-924-1042
Email: MercNET.Support@mercmarine.com

Office Hours: Monday – Friday
Summer: 7:00 a.m. to 5:00 p.m. Central Standard Time
Winter: 7:00 a.m. to 4:30 p.m. Central Standard Time

When contacting MercNET Customer Service, please have your Mercury customer number ready to ensure
prompt handling of your request.

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