Page 3 - MercNET User's Guide

Overview............................................................................................................................... 4
Welcome ........................................................................................................................................ 4
What is the Difference between MercNet and EzParts5? ............................................................. 4
About the User’s Guide .................................................................................................................. 4
Minimum System Requirements ................................................................................................... 4
Technical Support .......................................................................................................................... 4
MercNET ............................................................................................................................... 5
With MercNET You Can ................................................................................................................. 5
Log in to MercNET.......................................................................................................................... 5
Forgot Your Password……………………………………………………………………………………………………………….5
MercNET Homepage ...................................................................................................................... 6
Current News, P&A News, Sales News, Service News, and News Archive ................................ 6
Logout ........................................................................................................................................ 6
Change Password ....................................................................................................................... 6
Orders ................................................................................................................................... 7
Order P&A AND Order Other Products .......................................................................................... 7
Order Handling Procedures ........................................................................................................ 7
Order P&A .................................................................................................................................. 7
Order Other Products ............................................................................................................... 11
Upload DMS Order or EPC Pick List .......................................................................................... 14
Save Cart .................................................................................................................................. 14
Save to List ............................................................................................................................... 15
Availability ................................................................................................................................... 16
Order Inquiry ............................................................................................................................... 17
View Order Detail ..................................................................................................................... 18
View Shipment Details ............................................................................................................. 19
View Line Shipment Details ...................................................................................................... 20
Returns ......................................................................................................................................... 20
View Return Details ................................................................................................................. 21
Create a Return ....................................................................................................................... 22
Complete a Return .................................................................................................................. 22
Complete or Cancel a Pending Return .................................................................................... 23
Open Orders ................................................................................................................................ 23
Cancel Backorder...................................................................................................................... 25
Non-Active Parts Inquiry .............................................................................................................. 25
Non-Active Parts Update ............................................................................................................. 25
Product Catalog ........................................................................................................................... 26
Purchase Report........................................................................................................................... 27
Vessel Config…………………………………………………………………………………………………………………………..27
Service & Warranty.............................................................................................................. 28
Product History ............................................................................................................................ 28
Product Registration .................................................................................................................... 29
Warranty Entry ............................................................................................................................ 30
Create a Warranty Order ......................................................................................................... 31
Create a New Claim .................................................................................................................. 33
Warranty Inquiry .......................................................................................................................... 35
Open Claims ............................................................................................................................. 35
Completing an Open Claim ...................................................................................................... 36
Closed Claims ........................................................................................................................... 37
Literature ..................................................................................................................................... 37
Search by Bulletin Number or Serial Number .......................................................................... 37
Search by Product Line and Year .............................................................................................. 37
Technical Assistance .................................................................................................................... 38
Create a New Request .............................................................................................................. 38
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