Page 8 - MercNET User's Guide

Orders
Place orders for Parts and Accessories and Serialized products; check the status of all orders; view package
tracking information; check Mercury inventory; inquire about open orders; view No Longer Available (NLA)
product; and use the Vessel Config tool.

Order P&A and Order Other Products
MercNET offers two ordering screens:
• • Order P&A – Order parts and accessories only
• • Order Other Products – Order serialized products along with parts and accessories

Order Handling Procedures
See the Mercury Policies and Procedures manual for further details regarding shipping standards and
additional order handling procedures.
• Standard orders which are placed, and credit approved by 12:00 pm at the assigned shipping
warehouse should ship the same day. To “guarantee” same day shipping, the order should be placed as
an emergency order (P&A Only).
• Any Emergency Order which is placed, and credit approved by 2:00 pm at the assigned warehouse
should be shipped the same day. Emergency orders are charged a $10.00 Emergency Order Fee, if
ordered using MercNET. The Ship Method in the Checkout Review section must be changed as well to
ensure that you will receive emergency shipping.
• Standard pickup orders received by 4:30 pm at the assigned warehouse will be ready by 12 noon the
next business day. Pickups are 7:30 am to 4:30 pm warehouse time, Monday thru Friday. Pickup hours
at Fond du Lac warehouse ONLY: 7:00 am to 9:00 am and 2:00 pm to 6:00 pm central time.
• Requested ship date defaults to today’s date (date the order is placed) for the order header and line
level. This date is your system date. Orders placed for shipments today must follow the U.S. order
handling procedures outlined. If the order is placed after 2:00 pm warehouse time, the order will be
scheduled to ship the next business day.

Order P&A
Follow these instructions to enter parts and accessories on an order. See Upload DMS Order or EPC Pick List
(page 14) to upload orders from an inventory management program or to upload Mercury EPC pick lists into
an order.
• Select Order P&A from the Orders Menu

1. Enter the Mercury Item Number
2. Enter the Quantity

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