Page 29 - ITS Prospectus 2020-2021
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DIPLOMA IN
Rooms Division Operations
PROGRAMME 3.2 PROGRAMME LEARNING
OUTCOMES
MQF Level • Apply knowledge and skills to effectively
communicate with guests and
2 3 4 5 6 7 colleagues in a professional manner.
• Create various sales opportunities to
enable the maximisation of room sales
Total Credits and occupancies.
120 ECVET • Carry-out operations processes in both
Programme Duration Front Office and Housekeeping.
2 Semesters + 1 Year IITP • Follow and apply legal requirements
pertinent to this area of study.
Fields of Work May Include
• Guest Service Agent ENTRY CRITERIA
• Receptionist
• Reservations Officer Successful completion of Certificate in Rooms
• Junior Concierge Division (MQF Level 3).
• Housekeeping Supervisor
• Junior Night Auditor
• Front Office Shift Leader
INSTITUTE OF TOURISM STUDIES 27
