Page 30 - ITS Prospectus 2020-2021
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HIGHER NATIONAL DIPLOMA IN
Rooms Division Management
PROGRAMME 2.3 PROGRAMME LEARNING
OUTCOMES
MQF Level • Exhibit sound ethical behaviour in the
work place, excellent leadership and
2 3 4 5 6 7 interpersonal skills.
• Apply knowledge and skills to effectively
communicate with guests and
Total Credits colleagues in a professional manner.
67 ECTS • Be responsible for handling verbal and
kindly refer to page 54 written complaints.
Programme Duration • Be responsible for key operational
2 Semesters processes in both front office and
housekeeping.
Job Roles May Include • Apply revenue management theories to
• Front Office & Guest Relations Manager achieve maximum revenues in line with
• Reservations Manager
• Executive Housekeeper a budget.
• Hospitality Customer Experience Manager
• Hospitality Establishment Manager
• Hospitality Guest Relations Manager ENTRY CRITERIA
• Duty Manager
• Night Auditor Successful completion of Diploma in Rooms
• Front Office Manager Division Operations (MQF Level 4).
28 PROSPECTUS 2020/2021
