Page 61 - ITS Prospectus 2020-2021
P. 61
TAILOR-MADE Incoming Tourist Operations; Travel Agency, body language, telephone etiquette, guest
Travel Consultant, Airport Operations, Cruise
satisfaction, greetings and farewells, guest
Courses ship Operations, Super Yacht services information, handling guest concerns,
Tourist Guiding; Tourist Guides, Tour Leaders,
complaint handling, protocol, crowd control,
Docents
Hard Skills, including; kitchen and larder,
Apart from preparing its students to join OTHERS pastry and baking, food and beverage service,
and contribute to the ongoing success of Retail Operations bar service, mixology, checking-in, operating
Malta’s tourism and hospitality industry, ITS Call Centres booking systems…
also offers training for those already in the Office / Venue Reception What is the difference between and
industry. Accredited and a Non-Accredited
This is done by offering various training LANGUAGES programme?
programmes, in an accredited and non- English for Tourism Accredited: programme is pegged to the
accredited format, or custom designed to Maltese for Tourism Malta Qualification Framework, which
meet the respective customer needs German for Tourism ranges from levels 1 to 7. By the end of
French for Tourism
This type of training provision targets various Italian for Tourism the programme the trainee would obtain
operations and offers training in; European Credit Transfer System (ECTS),
which translated to having a Minimum
CUSTOM DESIGNED possible of 1 ECTS for 25 hours of learning.
HOSPITALITY & CATERING PROGRAMMES may be held at any
OPERATIONS of the ITS campuses or the client’s property Non- Accredited: a programme that does not
Rooms Division; Front Office and and may be prepared in a way that reflect the meet the above criteria, whereby the learner
Housekeeping specific Brand Standards and Values, and be is awarded a certificate of attendance or
Food & Beverage; Kitchen and Service focused on every departments need. performance.
Food Safety; Food Handlers License
Wines; Wines and Spirits Education Trust These programmes may include a structured SUPPORTING SCHEMES
(WSET), UK or unstructured Assessment, as well as be Get Qualified Scheme
engineered in a way that makes them either
TOURISM OPERATIONS Accredited or non-Accredited.
Events and Leisure; Destination Management Training type examples may include;
Organizations (DMOs),Conference & Soft Skills, including; communication skills, Training Pays (Jobsplus)
Banqueting, Visitor Attractions Investing in Skills (Jobsplus)
INSTITUTE OF TOURISM STUDIES 59
