Page 19 - ITS Prospectus 2018-2019

Diploma in rooms Division operations PrograMMe 3 part 2

MQF level
2 3 4 5 6

proGramme objectives entry criteria total creDits
• Apply knowledge and skills to Successful completion of Certificate 120 ECVET
effectively communicate with in Rooms Division (MQF Level 3). PrograMMe Duration
guests and colleagues in a 2 SEMESTERS
professional manner. + 1 year IITP
• Create various sales opportunities (see page 44)
to enable the maximisation of room
sales and occupancies.
• Carry-out operations processes in
both Front Office and Housekeeping.
• Follow and apply legal requirements
pertinent to this area of study.

Job roles May incluDe
• Guest Service Agent
• Receptionist
• Reservations Officer
• Junior Concierge
• Housekeeping Supervisor
• Junior Night Auditor
• Front Office Shift Leader

Institute of Tourism Studies • Prospectus 2018/2019 17