Page 20 - ITS Prospectus 2018-2019
P. 20
higher national Diploma
in rooms Division management
3 part 3
PrograMMe
MQF level
2 3 4 5 6
total creDits proGramme objectives entry criteria
67 ECTS
• Exhibit sound ethical behaviour in Successful completion of Diploma
PrograMMe Duration the work place, excellent leadership in Rooms Division Operations
2 SEMESTERS and interpersonal skills. (MQF Level 4).
• Apply knowledge and skills to
effectively communicate with
guests and colleagues in a
professional manner.
• Be responsible for handling verbal
and written complaints.
• Be responsible for key operational
processes in both front office and
housekeeping.
• Apply revenue management theories
to achieve maximum revenues in line
with a budget.
Job roles May incluDe
• Front Office & Guest
Relations Manager
• Reservations Manager
• Executive Housekeeper
• Hospitality Customer
Experience Manager
• Hospitality Establishment
Manager
• Hospitality Guest
Relations Manager
• Duty Manager
• Night Auditor
• Front Office Manager
18 Prospectus 2018/2019 • Institute of Tourism Studies
