Page 41 - ITS Prospectus 2018-2019

higher national Diploma in

Guest service operations for cruise Liners PrograMMe 8 part 2

MQF level
In collaboration with RINA Mediterranean Institute
2 3 4 5 6

proGramme objectives entry criteria OR total creDits
• Comply with technical Cruise Liner A combination of a minimum of 3 • An ITS Diploma in Events, Rooms 97 ECTS
protocol and procedures. Advanced and Intermediate levels, of Division, Travel & Tourism, Food PrograMMe Duration
• Create practical and theoretical which one needs to be an Advanced Preparation & Production and Food 2 SEMESTERS
solutions to complex problems level (MQF level 4) pass, and these & Beverage Service MQF Level 4 (or + 14-week work placement
in the core areas of cruise guest qualifications must add up to a equivalent). aboard a Cruise Liner
service operations. minimum of 44 points as per matrix
• Apply principles and practices of provided on page 48 AND passes OR
hotel management. at grade 5 (SSC&P level 3) or better • Apply as a mature student, at least 23
• Deal with diversity that prevails in SEC examinations in English, years of age by the beginning of the
within the cruise ship industry in Mathematics and Maltese. (Non- academic year applied for, and subject
relation to its stakeholders. Maltese applicants have the option to proficiency and/or aptitude tests
• Apply appropriate theories and to replace Maltese O Level with their as per direction of the ITS. The ITS
concepts in order to enhance the native language O level). also reserves the right to subject the
guest experience on a cruise ship. candidate for an interview and/or an
• Comply with Basic Safety RPL procedure prior to acceptance. Job roles May incluDe
requirements according to the • Admin and Compliance Clerk
resolution A.891 (21) of the Students must be at least 17 years of • Beverage Operations Specialist
International Maritime Organization age by enrolment. • Channel Marketing Coordinator
(IMO) and the STCW95. • Cruise Vacation Planner
• Cruise Ship Employee
Relations Manager
• Visitors Engagement Manager
• Cruise Ship Galley Stuart
aDDitional inForMation
A profiling interview upon
admission may be conducted in
order to better assist students
with their learning process.
Admissions of special cases will be
referred to ITS’ Admissions Board.

Institute of Tourism Studies • Prospectus 2018/2019 35