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f.3 The department head / project engineer shall review and evaluate non conforming
product to determine the appropriate curative action to be taken. This may include:
 acceptance by concession with or without rework.

 Re-garding for alternative application
 Rework to meet requirements

 Rejection and replacement
f.4 Concessions regarding the supply of final product shall include consultation with
the customer or his representative prior to supply. The resulting agreement must
be recorded and shall include the condition of the product offered and accepted
under concession.

Any product that are reworked shall be re-inspected in accordance with defined
requirements / procedures.

f.5 In the event that a non-conformity involves a subcontractor / supplier, the person
handling the nonconformance will inform the subcontractor report or letter
requesting appropriate action. All areas affected by the non-conformity shall
also be notified.
f.6 The person dealing with the non-conformance shall implement corrective action,
appropriate to the magnitude of the non-conformity, in accordance with customer
complaints, corrective and preventive action procedures. Any internal quality
document changes required as a result of suggested corrective action must be
implemented in accordance with document and data control procedures.

f.7 All decisions and details of corrective action taken shall be recorded on the non
conformance report (including those of subcontractors / suppliers) which shall be
signed by the authority making that decision. The original of all completed non
conformance reports must be copied to the management representative for the
purposes of further corrective / preventive action analysis in accordance with
customer complaints, corrective and preventive action procedures and review of
subcontractor / supplier performance in accordance with purchasing procedures.
g. RECORDS

Product non-conformity reports will be filed by the management representative and
shall be retained for the contract duration plus a minimum period of three years.

h. FILING
The master copy of this procedure shall be filled by the management representative
together with other procedures, under the number QAP 130.

I. ATTACHMENTS
None:

- for non-conformance reports (form number QAP 170-03)
- Pls, refer to attachments of internal quality auditing procedure – QAP 170.

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AL HABBAI - QUALITY MANUAL