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FRONT OFFICE DEPARTMENT
MAIN FUNCTIONS:
• To receive and register guest
• Welcome guest in pleasant manner
• To sell rooms/handle room sales and hotel special services
• To provide information, mail, key messages, telegram service to guest
• To show room to guest
• To receive payment
• Maintain a detailed inventory; accounting record of guest transactions,
up-to-date records of the accommodation and the percentage of
occupancy
• To deals with guest complaints
• To cooperate and maintain good relationship with other department.
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