Page 90 - PowerPoint Presentation

FRONT OFFICE DEPARTMENT

• Walk Ins
– A guest who arrives at a hotel
withouta reservation
• Cancellation
– Indicates the date when the reservation
was manually cancelled
• No Shows
– A guest who made a room reservation
but
did not register or Check in
• Early Arrivals
– Guest who are arrive early from the
check in time
• House Limits
– A limit assigned by the resort to guest or
company accounts
• Overstays
– Guest who are extended their stay from
their check out date
• Under Stays
– Guest who are check out earlier from
their expected check out date
• Rack Rate
– Full price is assigned to each guestrooms
• Group Rate

– A discounted room rate has been
assigned by the sales department

89