Page 60 - English Class 9

that in Japan which, like many other East Asian countries, has a more
group-oriented culture; apologies are heard as “It is unfortunate that this
happened.” Researchers who’ve compared apologies in America and China
have found a similar pattern: US apologies serve to establish personal
responsibility, while Chinese ones focus on the larger consequences of
the transgression.

Only with a deep understanding of such differences, the executives can
make effective use of the apology as a tool for facilitating negotiations,
resolving conflicts, and repairing trust. And misunderstandings over
apologies are just one aspect of a broad semantic disconnect between East
and West that’s too often ignored in the rush to globalisation. Managers
would do well to tune in to other cultural nuances that are easily lost in
translation.

-William Maddux, Peter H. Kim, Tetsushi Okumura, and Jeanne Brett

A. Find the words/phrases from the text for the following meanings.
The first letter has been given.

a. t……........ to have difficulty saying something clearly or
correctly

b. e………… showing too much emotion

c. b………… became annoyed or offended

d. i………... accustomed to do something

e. c……….. the fact of being responsible

f. a…..... ... a statement saying that you strongly believe something
to be true

g. a…....... to say or believe that something is the result of a
particular thing

h. s……… connected with the meaning of words and sentences

i. n……… a very slight difference in meaning

54 English 9