Page 26 - 2020-2024 WSFC Utilities Strategic Plan

24 WINSTON-SALEM/FORSYTH COUNTY UTILITIES

ENHANCED COMMUNICATIONS WILL

BE A MAJOR INITIATIVE THROUGHOUT

THE ORGANIZATION TO ENSURE THAT

ALL TEAMS AND INDIVIDUALS ARE

WORKING TOWARDS THE ULTIMATE

VISION AND MISSION.

Customer Service

Communication

WSFC Utilities is committed to improving internal and external communications.

Effective communication is critical not only for implementation of the strategic plan, but also
for the overall success of the organization. The issue of communication, which surfaced
in the stakeholder input process, cuts across various goals. As indicated in the strategic
framework, communication will be enhanced through the following efforts:

• Facilitate internal knowledge transfer through an employee succession planning program
and employee training programs
• Increase awareness and appreciation of infrastructure by updating our Master Plans and
increasing public outreach related to capital projects
• Increase the number of public-facing events to boost stakeholder and citizen engagement
• Improve organizational culture by recognizing and celebrating employee successes
• Clearly communicate financial requirements to ensure operational and human resource
needs are met